Help

Frequently Asked Questions

1. I forgot my Password, or they do not seem to work?

From the appropriate Login screen, click on the Forgot Password? hyperlink for help. The information will be e-mailed to you. Note that both your Username and Password are CASE-sensitive.

2. I haven't received any notification e-mails from you since signing up. Why?

First of all, please check that the e-mail address in your profile is correct. If you are using an Auto responder or a Spam-Filter, please check your junk mail.

3. Can you provide me the contact details of other Users?

We cannot do so as we place high importance on the privacy of our Users. You may view our Privacy Statement for more details. To contact a User who has posted an Ad, you have to click on the ad and select the call link or the seller information link he/she has left their details.

4. I spotted a suspicious Ad. How do I alert the Support Team?

If you do come across something suspicious, please alert us immediately by clicking on the Report Ad hyperlink found on the bottom of every Ad. Tecanix Limited [www.tecanix.ie] takes a tough stance against any abuse of our service.

5. How many Ads can I post?

You may post any number of Ads as long as they are relevant to the categories that you are posting in.

6. Can you help me to post/edit/delete my Ad or to upload photos?

No, it is our policy not to modify any Ad content on behalf of our Users. This is to maintain Users' accountability for Ad content.

7. I wish to delete my account. What should I do? Can I sign-up again in future if my account is deleted?

Please email us at support@tecanix.ie to notify us to delete your account. You will at any time be able sign-up for our services again.

8. My questions are still not answered. Can I reply to the notification e-mails to ask for help? How do I contact the Support Team?

Please do NOT reply to the notification e-mails. Your response will not reach us, because the sender and return-address of the notification e-mails is an automation system.

We have a dedicated support Centre for all queries. Please click email us at support@tecanix.ie if you have any queries that are still not answered.

 

Should you have any questions, concerns, or comments, please contact us at support@tecanix.ie

www.tecanix.ie
Is owned and operated by Tecanix Limited